The Joint Admissions and Matriculation Board JAMB says Candidates who could not generate their profile code because of poor network or delayed response from telecommunication service providers will get a refund.
JAMB also stressed that the refund does not apply to candidates who entered the wrong code while trying to generate their profile codes.
The Registrar of JAMB, Prof, Ishaq Oloyede who stated this in Bwari-Abuja after a meeting with stakeholders said the service providers and JAMB have agreed on the refund.
Professor Oloyede lamented that parents were being extorted by telecoms service providers by sending requests unsuccessfully to the telecoms.
The registrar said the Federal Competition and Consumer Protection Commission and the Nigerian Communications Commission have been drafted in to monitor the refund.
He said: “All those concerned will have to go back and ensure that when a service is not fully rendered and if
there had been any charge that had been made this should be refunded to the candidates.
“We have reached this agreement with Digital Pulse that we will work with the service providers to make sure that the service providers refund where they have taken money from candidates.
“I have a parent who said she sent the message (to create a profile) 500 times; the message was not going, the service was not delivered and N50 was being deducted. This is the general outcry from across the country and that is one of the reasons we called this meeting.
The registrar said by Friday, candidates will have the option of using the Unstructured Supplementary Service Data to generate their profile code.